Shipping and delivery
Shipments, Delivery Methods and Modality and Behavior of the parties.
For purchases done on Martinelstore.com, Arredamenti Martinel will deliver the goods to the address indicated on the order module, and as expected by the art. 2, after the payment of the price.
Arredamenti Martinel undertakes to perform the deliver in the shortest possible time.
The delivery time can go from 3 to 8 working weeks, estimated by adding the production time of the product chosen, to the delivery time. Possible early or late delivery, will be promptly notified by Arredamenti Martinel, as soon as we will learn about it.
The standard shipment in Italy is free except for the islands. With “standard shipment” is meant the delivery of the goods only at street level and the Customer must cooperate with the driver to unload the packages from the truck.
The shipping costs outside Italy are estimated according to the type of product, brand and dimension of the items chosen and are clearly specified in the cart.
Arredamenti Martinel undertakes to previously inform the Customer by e-mail of the forthcoming shipment, in order to inform about the exact day of departure, anticipating the accompanying invoice of the purchases done.
To facilitation of the Customer, it is expected a free service of telephone warning in order to previously agree with the courier, the day and the time slot for the delivery. Possible costs of storage, because of delivery beyond the terms or for the repeated lack of answer by the customer to the attempts of contact performed by the courier, will be entirely borne by the Customer.
It is Customer's duty to verify the accessibility for the courier to the delivery place, advising about possible difficulties or obstacles. If, for any other reason according to the courier, the delivery in the place indicated in the order turns out as impassable and the Customer, covering all the further costs, does not communicate any other destination, preferring to withdraw from the contract, all the order, delivery and items return operating costs, will be charged to him.
It is possible for the Customer to collect the goods directly by the offices of Arredamenti Martinel from Tuesday to Friday during timetables to be confirmed.
Customer's obligation at the moment of the delivery and in case of alteration and/or damages of the packagings.
The deliveries are carried out with insurance cover.
It is burden of the Customer to verify, at the moment of the delivery, the number and the exterior state of the packages and theintegrity of the packaging before any manipulation.
If the number of the packages does not correspond to the transport documents, the Customer must notify to the courier the lacking packages. In lack of annotation, the delivery must be meant as completely executed according to what written on the transport document.
If the exterior condition of the packages shows tampering and/or damages, the Customer is expected to accept the goods with "goods unchecked" declaring it to the courier and describing it personally and in detail, in written form on all the copies of the delivery receipt, the exterior damage of the packages, taking photos before the opening of the package of the whole package and of the damaged point.
General and not documented reserves, won't be accepted.
Once opened the package and verified the presence of a damage on the goods caused by the transport, the Customer must take photographic documentation of the damaged areas. Within 2 days from the reception of the goods, the Customer is held to send the “Damage Report” to Arredamenti Martinel to the e-mail addresses in art. 1, attaching the certificate of reception of the goods with "goods unchecked", the description of the package damage given to the courier and the one verified on the goods after the unpacking and the photographic documentation of the packages and of the damaged goods.
The precise respect of what above established is a condition necessary to the complaint of the goods for effects or damages caused by the transport.
Arredamenti Martinel, once received the “Damage Report" with the documentation above mentioned, reserves to communicate to the Customer, within 10 days from the purchase and to the e-mail address filled out during the registration process, the possible availability of one or more products acquired. In the event of purchase of a product now unavailable, Martinel will arrange the reimbursement of expenses of the product and where present, the shipping costs incurred by the customer.